HOW LONG HAVE YOU BEEN DOING WHAT YOU DO AND HOW DID YOU GET TO BE AN EXPERT IN BUILDING HAPPINESS CENTRED BUSINESSES?

I developed systems, methods and techniques to build sales; retain business and increase referrals by developing and maintaining effective one-on-one relationships.

During this process, I had an epiphany!  I realised that being the "Best" doesn't mean you'll have a successful or happy business. Clients care about more than just expertise.  They care about their "experience."  They want to feel special and important.  They want good service and responsiveness.  They want to feel valued.

Since then, I've worked with hundreds of private clients, spoken in front of countless groups, and have created the Happiness Equation℠, a programme based on five modules every business owner needs to follow to build a Happiness Centred Business, one client at a time.

WHAT TYPE OF CLIENTS DO YOU WORK WITH?

I specialize in working with small business owners, who have problems they can't find answers to or ideas they can't put into action. If that sounds like you, you're far from alone.  I work with people just like you every day - people who are great at what they do but are having a hard time getting the results they really want.

WHAT HAPPENS IF YOU HAVEN'T YET WORKED WITH PEOPLE IN MY FIELD?

Most likely I have worked with people in your field. Yet, I have to share with you that if I haven't, you are not at a disadvantage, quite to the contrary.

What my current and former clients have found exceedingly helpful is that I bring a fresh perspective and insights to their business and give them resources they'd never experienced before. Because of this, they stand out in an overcrowded marketplace.

HOW ARE YOU DIFFERENT FROM OTHER BUSINESS COACHES?

More and more people are jumping on the bandwagon calling themselves "coaches." Many of these people have very little, and sometimes no training at all. Some of them don't even know that there is training involved!  It's just a term they like and have decided to use.

When you work with me, you're working with the real deal; someone who not only is an expert in business management, but is also a highly trained and very experienced business Coach and consultant.  You'll find the combination of the two very, VERY powerful in assuring your goals are met.

I graduated from CoachU the leading global academy for coach training. The Advanced Coaching Program meets the academic requirements for a Professional Certified Coach through the International Coach Federation. I am also a certified "My Own Business" Coach.  

I work with corporates with a growing speciality in small businesses. My passion and focus is  anything and everything that works for the small business owner.

Because my focus is very narrow, what you get with me is no-nonsense, undiluted expertise on what works for small businesses. I've simply become an expert at this stuff and that's why my clients get great results (and I throw in a healthy dose of compassion, humour and encouragement, which ALWAYS helps!).

WHO IS AN IDEAL CLIENT FOR YOU?

The Happiness Equation℠, workshops, products and programmes were created for people, who are absolutely excited and deadly serious about building a Happiness Centred Business. These resources include the systems, methods and techniques you need to build sales; retain business and increase referrals by developing and maintaining effective one-on-one relationships.

Since I only work with a handful of clients at any one time, it's very important to me that we are right for each other.

I work with high achieving go-getters who know exactly what they want (Business that is focused on happiness, joy and profits!

WHO I DON'T WORK WITH:

I don't work with people who need to be micromanage, have trust issues, or procrastinate and make excuses for everything not going well in their business or their life.

• Take the Happiness Equation℠ personal assessment
• Sign up for the free Happiness Equation℠ Ezines.
• The free information will get you started towards your goals until you're ready to work with me one-on-one
• Watch out for my free Tele-seminars

Doing these three things will really help you get primed for our work. When you're ready, call me and we'll get you started. (I'm in no rush and will be here when you need me.)

Finally, those who are "too busy" to commit to a regular coaching schedule won't realize the substantial benefits from working with me.  All my clients are busy people and sometimes, genuine emergencies happen and disrupt plans.  But if you aren't able to follow through on your commitments, whether it's keeping appointments with me or doing the work between coaching sessions, you won't get results you want.  If you aren't ready to commit to showing up and doing the work, then I respectfully request you not call - it'll just frustrate us both.

WHAT EXACTLY IS HAPPINESS EQUATION™ AND WHAT DOES IT INCLUDE?

MODULE ONE: CREATING A CLIENT FOCUSED BUSINESS

Included in this module is an eye-opening questionnaire to help you evaluate how well your business is doing at creating an environment where service excellence thrives and delights your clients time and time again. This module also provides you with a whole bunch of specific surveys, quizzes, and other tools that I've designed and used with clients over the years in my consulting business. You can put them to use immediately in your own business.

MODULE TWO: DEALING WITH THE CHANGE GREMLINS

In this module you get real insights into how to replace the gremlins that hamper change with effective methods to build teamwork, morale and accountability at all levels of your business. By following the specific exercises and assignments in this module you're guided through the process that will help you create a working blueprint for service excellence in your business. Using the principles and practices in this module assists you in creating a foundation upon which you and your team can build a happiness centred business.

MODULE THREE: KEEPING YOUR CLIENTS -- LITTLE THINGS MAKE A BIG DIFFERENCE

In this module we explore those little things, the simple actions that lead to significant payoffs in client satisfaction and sales. We provide you with time-tested techniques for dealing with people face-to-face and over the telephone, and we cover a variety of important communication skills that you can easily use every day at work.

MODULE FOUR: WHEN THE GOING GETS TOUGH

In this module you find out how to reduce the effects of stress when dealing with conflict situations and how to calm angry and upset clients. You'll also discover how to turn a complaint into a valuable business asset. To top it all off, this module contains a process that I've taught to many people just like you: how to turn difficult situations into win-win opportunities.
 
MODULE FIVE: WORKING IN A WIRED WORLD

In this module we explore the nitty-gritty of how you can use email and the Internet to better serve your clients and improve communication with your co-workers. We provide you with specific techniques and tools that make your e-mails effective and elegant and for designing a website that is web wise and client friendly. We will also explore Client Relationship Management (CRM) and give you ideas for using its principles in your business, small or smaller, so that it is a help and not a hindrance.

HOW DOES YOUR PROCESS WORK?
 
As with any successful relationship, the process begins with getting acquainted. The big difference is that, in our relationship, everything revolves around you. In order to assure your experience will be as meaningful and powerful as possible we'll start by assessing your needs.

First we'll meet on the phone. A call lasts about 30 minutes; there's no charge if it runs overtime. And there's no obligation to do anything more! It's just a chance for you to tell us about your situation and goals and to ask some questions. Then we'll tell you a little about how we work and what we do.

Together we will decide the best way to proceed. If you want to take the next, step we'll work out a programme with you, and then we'll roll up our sleeves and get to work.

WHAT ARE YOU LIKE TO WORK WITH?

Please speak with my clients. Hovever as you asked! You'll find me to be very results-oriented.  That's because as your partner, I want you to be successful. And I'll be with you every step of the way, providing you with the tools, the support, and the structure to help you accomplish your goals. I will also want to make the process as relaxed and as enjoyable for you as possible.
 
WHAT RESULTS CAN I EXPECT?

While the results of our time together will ultimately depend upon your level of participation and commitment, I will be providing you with structure, feedback and ongoing support. If you are dedicated to the process, and take action the results can be extraordinary.

 

• Increase your profit ... and have more enjoyable work days. 
• Build a business that is easy to run, fun and rewarding.
• Understand human behaviour and create systems that produce predictable results ... time and time again.
• Discover how little things can make a BIG DIFFERENCE to your customer relations.
• Learn how to create simple, effective systems that make sure your business runs like clockwork -- whether you are there or not.
• Encourage genuine friendship with your customers! Learn why you should (and exactly how you can.)
• Stop selling! How to have clients who ask to buy your products - time and time again.
• Avoid the hassles of costly training.
• How to develop a "deep culture" that makes sure your team always wow your customers.
• Use the power of a new business vocabulary to make your clients feel privileged to do business with you.
• Hone in on the EXACT clients that will pay you what you're worth, get great results and send you referrals.
• Make your service stand out in your marketplace.
• Learn how to handle your clients (and your time) more efficiently so you actually have time for MORE clients and more revenue.
• Work smarter at building your business, not harder.
• Create new goals for your business every 90 days to keep pulling yourself into your future as opposed to pushing so hard.

I want you to stop reading for just one moment to ask yourself, "What is a new client worth to me and, what is the average revenue I make from the lifetime of that one client? Chances are that amount will more than cover your coaching investment. Most likely, you will make 10 times what you invested in this programme in the next 3 years. The information and skills you learn with the Happiness Equation℠ will net you 100 times what you invest in the next 10 to 20 years...something to think over.

Robert, based on everything I've read and heard about you, I know you're the one I want to learn from. What are my options for getting started with you?

I offer private coaching programmes over 3-months, 6-months or 9-months. I also offer intensive programmes for those who want to create even better results, FASTER.

1. I highly recommend that you start with the Happiness Equation℠ Personal Study System. It contains absolutely ALL the basics to help you create a Happiness Centred Business. Use an eye-opening questionnaire to help you evaluate how well your business is doing at creating an environment where service excellence thrives.

You'll get real insights into how to replace the gremlins that hamper change with effective methods to build teamwork, morale and accountability at all levels of your business. By following the specific exercises you're guided through the process that will help you create a working blueprint for service excellence and a solid foundation for your business.

We'll explore those little things, the simple actions that lead to significant payoffs in client satisfaction and sales. We provide you with time-tested techniques for dealing with people and we cover a variety of important communication skills that you can easily use every day at work.

You will learn how to reduce the effects of stress when dealing with conflict situations and how to calm angry and upset clients. You'll also discover how to turn a complaint into a valuable business asset. To top it all off, this module contains a process that I've taught to many people just like you: how to turn difficult situations into win-win opportunities.

We explore the nitty-gritty of how you can use email and the Internet to better serve your clients and improve communication.

And we provide you with a whole bunch of specific surveys, quizzes, and other tools that I've designed and used with clients over the years in my consulting business. You can put them to use immediately in your own business

2. With the Happiness Equation℠ Personal Study System, you receive 2 free months of membership in the popular Happiness Equation Inner Circle which includes 2 biweekly calls with me each month. After the first two trial months, members continue to automatically receive coaching from me at a low monthly fee, unless you tell me otherwise. This programme pays off BIG, especially at such an affordable rate.

3. High-achieving go-getters who want exclusive and personal coaching with me to implement the strategies covered in the Happiness Equation℠ Personal Study Programme are invited to apply for a year long programme to radically accelerate their progress.

We have monthly accountability and resource calls, and as many laser sessions as you need to get you through your toughest challenges easily. This programme creates the most results BY FAR, as you have me for an entire year to work directly with you on YOUR business. Applications are available on request.

Great! Did you know that one of the most prominent characteristics of successful people is that they take action? They take educated risks, are decisive, take action, and they move forward towards success faster as a direct result of this. It's a well-known fact these people make decisions based on their gut instinct.

Here's what you do: just click on the info page links above or if you have a question, give me a call at +44 (0) 845 6120 214  or email me at robertbylett@extraordinarypeople.co.uk I'll be happy to answer any questions you have.

If I'm not sure I'm ready to get started, how can I sample your work at low cost to see if it's the right solutions for me?

Good, sounds like you're ready to be pulled into your future!

Yes, if you have a couple of questions, just email my team at robertbylett@extraordinarypeople.co.uk or call us directly at  +44(0) 845 6120 214 and we'll be happy to walk you through the different options to see which one will be the very best for you. I can't wait to see you succeed and am honoured to be the one to help you. Let's get going!